TERMS AND CONDITIONS OF METT
FOR BOOKING:
HOW TO BOOK?
We recommend booking well in
advance by sending a nonrefundable deposit of 25% USD and the tour price with a
minimum deposit of 50 % USD per person in advance. Some of the tours and ground
arrangements may require a higher deposit of up to 80% with booking conditions.
These details will be provided on confirmation of your booking. The deposit is
required within 5 days of confirmation to hold your booking. The booking
confirmation will include the exact deposit amount required and the due date of
final payment. Please read these terms and conditions carefully and raise any
questions you may have prior to making your booking. Receipt of deposit will be
taken as an understanding by Mashabrum Expeditions that the customer has
checked their confirmed travel arrangements and has read and agrees to abide by
the terms and conditions. Any verbal quote given is an estimate only of the
price which will be subject to advice on confirmation of the reservation, after
which you will have 5 days to pay your nonrefundable deposit with 50 % in
advance tour price.
PRICE
Price we will give you after
few discussions by e-mail or phone call. Should these costs change it may be
necessary to make a surcharge on the price of your holiday which will be
advised to you at the time you book. However, no surcharge in respect to cost
or currency fluctuations will be made to the arrangements of your holiday once
full payment has been received by Mashabrum Expeditions, unless any changes are
made to your booking in accordance with these terms and conditions. This price
guarantee does not apply to: (i) fares, charges or levies imposed by airlines
up until ticketing; or (ii) any taxes, charges or levies imposed by any
government or their agencies and the banking transfer charges.
AMENDMENTS
One change per booking is
permitted free of charge. Each subsequent change will incur a fee of 50 $ per
amendment to cover extra administrative and communication costs. In addition,
cancellation and/or amendment fees may also be imposed minimum of 500 $ or
depending on the nature of the change. To the extent we are able to do so, we
will advise you of all applicable cancellation and/or amendment charges at the
time of confirmation of your booking. Separate conditions apply to air
arrangements and are set out in Section 9 of these terms and conditions.
LATE BOOKINGS
A fee of 30 $ per booking will
be levied for bookings made within 10 working days of departure from your home
land. Any booking request made within 10 working days or within any relevant
supplier’s cancellation period cannot be processed until full payment has been
received by Mashabrum Expeditions.
LAND ONLY SERVICE CHARGE
A service charge of 200 $ per
booking will be charged for land only bookings of less than 2 night’s
accommodation or 2 days’ car hire.
PAYMENTS
We don't accept any kind of cards.
Cash payment/bank transfer is only the option for booking.
CANCELLATIONS AND REFUNDS FOR EXPEDITIONS
If you decide to cancel your
program or you are unable to travel, Mashabrum Expeditions will refund the
amount you have paid less (i) our reasonable costs and (ii) any cancellation
fees imposed by other suppliers. It is likely that other suppliers’
cancellation fees (which we will pass on to you) will be greater when
cancellation takes place closer to the departure date. If you notify us of
cancellation more than 30 days before departure, then the cancellation charges
are only 25% nonrefundable deposit. If you notify us of cancellation less than
30 days before departure, the cancellation charges may be up to 50% of the
total booking cost. Regrettably cancellation charges cannot be waived. No
refunds are available for unused services after departure from your home land.
CANCELLATIONS AND REFUNDS FOR
TREKKING/ TOURS
If you decide to cancel your
program or you are unable to travel, Mashabrum Expeditions will refund the
amount you have paid less (i) our reasonable costs and (ii) any cancellation
fees imposed by other suppliers. It is likely that other suppliers’
cancellation fees (which we will pass on to you) will be greater when
cancellation takes place closer to the departure date. If you notify us of
cancellation more than 15 days before departure, then the cancellation charges
are only 25% of your deposit. If you notify us of cancellation less than 15
days before departure, the cancellation charges may be up to 50% of the total
booking cost. Regrettably cancellation charges cannot be waived. No refunds are
available for unused services after departure from your home land.
CANCELLATIONS AND REFUNDS – AIR
ARRANGEMENTS
Cancellation fees will apply as
required by airlines regulations and will vary dependent upon the type of
airfare utilized. Airfare prices and conditions are subject to change or withdrawal
without notification until ticketed. Full payment is required before tickets
can be issued. Mashabrum Expeditions cannot be held liable for any increases in
prices or changes in any airline regulations. Foreign currency airfares and
airport taxes may fluctuate and are subject to the rate of exchange on date of
ticket issue. Increases in airport taxes are not the responsibility of
Mashabrum Expeditions and can be imposed up to departure. To the extent we are
able to do so we will advise you of any increases of which we are aware at the
time of confirmation of your booking.
CONSUMER CLAIMS
Should you encounter any
problems on your holiday it is always better to try and solve it directly with
the Tour Staff. If it is not possible to do so and you wish to lodge a
complaint, please do so in writing within 30 days of completing your Mashabrum
Expeditions arrangements. These Terms and Conditions do not purport to exclude
any statutory rights available to you and must in all cases be read subject to
those statutory provisions.
NOT INCLUDED IN THE TOUR COST
Visas, Member insurance,
Royalty Fee (climbing fee), Trekking permit Fee, Liaison Officer, Helicopter
Rescue service, High camp foods, Oxygen, EPI Gas, climbing gears, Custom
clearance charges for Cargo, excess baggage charges (over applicable airline
allowances), extra meals, room service, Phone calls, laundry, any kind of
drinks, tips (Bakshish) and items of a personal nature are not included in the
tour cost. Any pre-paid airfare taxes and surcharges are clearly identified in
your booking confirmation if not included in the tour cost.
VARIATIONS
Considerable care has been
taken to compile the information in this site but circumstances not within
Mashabrum Expeditions Treks & Tours control may necessitate changes in
itineraries, accommodation and costs in which case you will be informed as soon
as possible. When it is necessary to change a hotel Mashabrum Expeditions
reserves the right to substitute accommodation of at least a similar standard.
METT cannot be held responsible for any changes which may occur and reserves
the right to increase the price of any travel arrangement up to the date of
payment in full (or the date of ticketing in the case of airfares). This
includes adjustment for fuel surcharges, airfare increases as well as
international exchange rate fluctuations. To the extent we are able to do so;
we will notify you of any applicable change in price prior to you making
payment in full. METT may update these terms and conditions at any time. Any
changes to these terms and conditions made after booking will be advised to
you. The current version of terms and conditions will always be found on the
website www.mashabrum.com If as a result of any of these variations either: (i)
there is a material increase in the cost of your tour during the period between
confirmation of your booking and the date on which you pay for your tour in
full; or, (ii) you will suffer a material detriment, then you may cancel your
tour, in which case METT will refund the amount you have paid less any
cancellation fees imposed by other suppliers.
HOTEL DESCRIPTIONS AND
PHOTOGRAPHS
Mashabrum Expeditions will tell
you the name and address of the hotel and their standard but don’t ask us for
picture.
INSURANCE
Mashabrum Expeditions will
provide the insurance only for our staff and local porters and METT not
responsible for the client’s insurance. In respect of illness, injury, death,
loss of baggage and personal item cancellation and curtailment. You may
purchase a suitable external policy with specialist travel insurance provider
and give us their contact with your policy numbers in case of emergency.
INTERNATIONAL TRAVEL
You are responsible for all
immigration, passport, visa, health, quarantine and customs laws, regulations,
orders, demands or other requirements of countries visited or transited.
Official travel advice issued by the Pakistan Department of Foreign Affairs and
Ministry of Interior. We recommend that you review this information both prior
to making your booking and prior to departure.
UNLICENSED ENTITY DISCLAIMER
If you request Mashabrum
Expeditions to arrange for the provision of products or services by a person or
company which is not licensed in accordance with any applicable law, Mashabrum
Expeditions accepts no liability (whether in contract for negligence or
otherwise) for any loss or damage suffered by you as a result.
RESPONSIBILITY
Mashabrum Expeditions Treks
& Tours accepts bookings subject to the following conditions.
(i) A booking is accepted only
after METT receives the required deposit and issues the client or their travel
agent confirmation invoices. The balance must be paid no later than 30 days
before departure otherwise METT will treat the booking as cancelled regardless
of whether a deposit is being held.(ii) METT only acts as a coordinator of
tours and an agent for the owners, contractors and suppliers of transportation,
accommodation and/or other related travel services provided and assumes no
responsibility for the loss or damage to baggage, property or for injury,
illness, death or for any damages or claims howsoever caused arising directly
or indirectly from accidents, loss or damage to person or property, delays,
transport failures, strikes, wars and uprisings or acts of God etc over which
we have no control. All coupon receipts and tickets are issued subject to the
terms and conditions specified by third party suppliers and all services are
subject to the laws of the country where the services are provided. (iii) All
matters directly relating to the services provided by Mashabrum Expeditions
Treks & Tours.
CANCELLATION BY US
Mashabrum Expeditions Treks
& Tours reserves the right to cancel any Small Group Journey if minimum
passenger numbers are not attained. Operation of these tours is dependent on a
minimum number of persons booking on your tour. We will advise you of such
cancellations no later than 30 days before departure date. However, METT
reserves the right to cancel a Small Group Journey at any time before departure
due to Force Majeure (as defined below) or METT reasonable consideration of
adverse government travel advice. With any form of cancellation, METT will
offer you alternative arrangements, and if the price of your alternative
booking is a lower value than the original booking we will refund the
difference to you. If you do not accept alternative arrangements we will refund
all payments you have made to METT, in the case of Force Majeure or government
travel advice refunds will be less any of METT unrecoverable costs. METT will
not be liable for any additional costs incurred by you. METT will not be liable
for any delay in, change to or cancellation of trips due to a circumstance
beyond the reasonable control of METT and includes, but is not limited to, acts
of God, fire, accident, interruptions to energy supplied, war or threat of war,
riot, civil strife, terrorist activity, industrial dispute, disease, industrial
or nuclear disaster, adverse weather conditions and strikes.
YOUR RESPONSIBILITIES
Mashabrum Expeditions Treks
& Tours will not accept responsibility or liability for any clients who
contravenes any law or regulation of any country visited. At all times the
decision of the Local Guide / Tour Leader or representative will be final on
all matters likely to affect the safety and well-being of the trip. You must,
at all times, strictly comply with the laws, customs, and foreign exchange and
drug regulations of all countries visited. Should you fail to comply with the
above, or should you interfere in our reasonable opinion with the well-being of
the group then the leader or company representative may order you to leave the
trip immediately with no right of refund.
PRE-EXISTING MEDICAL CONDITIONS
AND AGE LIMITS
Before making a booking you
must advise us of any preexisting medical condition, mobility impairment and/or
disability that might reasonably be expected to increase the risk of you
requiring medical attention, or that might affect the normal conduct of a trip
and the enjoyment of other trip members. You may be required to provide an
assessment of your medical condition from a qualified medical practitioner if
requested. If you fail to adequately notify us of any pre-existing medical
conditions and/or disability, we reserve the right, at our reasonable
discretion, to cancel your participation in a trip at any time, including after
the commencement of your trip, with no right of refund if your medical
condition, mobility impairment and/or disability could be reasonably expected
to affect the normal conduct of the trip and the enjoyment of other trip
members.
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